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07 3200 0272

International (61) 7 3200 0272

Returns and Refunds Policy

 

Thank you for shopping at Practical Aquaponics.

 

If you are not entirely satisfied with your purchase, we're here to help.

 

Our products can be returned within 30 days of the original purchase of the product.

 

To be eligible for a return, please make sure that:

- The product was purchased in the last 30 days

- The product isn't used or damaged

- The product has a manufacturing defect.

Products that do not meet these criteria will not be considered for return.

 

Please contact us before you send the product:

We may be able to resolve the issue on the spot.


How to contact us.

- By phone number: +61 7 3200 0272

- By email: [email protected]

 

 

Send the product to:

21 - 31 Hives Road North Maclean Queensland 4280 Australia.

 

Clearly mark the product with a tag attached showing your name and address and the reason for the return outlining the fault or damage or any other reason for the return.
Returns that prove to be of defective manufacture are subject to the warranty issued with the product and are governed by the manufacturer of the product and/or the importer of the particular product.
In any case, the purchaser is protected by the relevant Australian Federal or State Government Consumer Protection legislation.

Please also specify what action or remedy you would like in regard to the product.

 

Shipping charges.

Shipping charges incurred in connection with the return of a product are refundable.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

 

Digital products

We issue refunds for digital products within 3 days of the original purchase of the product.
Digital products purchased via Amazon or similar digital delivery services are subject to the refund policy of the particular digital delivery service and you should contact them first.

 

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

 

 

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

- By phone number: +61 7 3200 0272

- By email: [email protected]